What personal information do we collect?
We may collect certain information that you voluntarily provide to us, which may include personal information. For example, we may collect your name, address, email address, username, and other contact and demographic information, such as your business or company information, preferences, and geographic location, when you register and set up an account or contact us by email or other means for any reason. We may also collect information about you when you:
- Request information about our products, request quotes, or download white papers;
- Register for or request an account on this site;
- Download ArboStar’s App for a trial or purchase the service;
- Transmit information through the App to the service, and vice versa;
- Participate in marketing/sales promotions, online surveys, or attend corporate events;
- Subscribe to our newsletters, promotional emails, or other materials;
- Register for any webinar events.
We may combine the information we collect from you with information obtained from other sources. This helps us to verify the accuracy and completeness of the data you provide.
How do we use your information?
We use the personal information we collect:
- To improve and optimize the operation and performance of our products or services.
- To process your requests or transactions.
- To inform you about ArboStar’s events, promotions, periodic emails, products, or services.
- To fulfill other legitimate purposes permitted by applicable law.
- In connection with legal orders from law enforcement or other government bodies; as required by law or regulation.
Cookies are small text files stored on a user’s computer that allow websites to remember information about users, such as their specific geographic location.
How do we protect your information?
ArboStar has put in place security measures to prevent your personal information from being accidentally lost, used, altered, disclosed, or accessed without authorization. We follow generally accepted standards to store and protect the personal information we collect, both during transmission and once received and stored, including utilization of encryption where appropriate. When you submit sensitive information via the website, your information is protected both online and offline. We have procedures in place to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach if we are legally required to.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time. When we collect information from you, you may tell us that you do not want it used for further marketing contact.
You can also turn off the cookies in your browser.
Do we disclose any information to outside parties?
ArboStar does not sell, rent, or lease personal information to third parties. This does not include trusted third parties who assist us in operating our site or service, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also share your information when we believe that sharing is necessary to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
Where is your information stored?
In ArboStar, personal information we collect may be stored and processed in Canada or any other country in which the entities represented by our affiliated and subsidiary companies maintain facilities. We offer the use of secure servers at our office premises. We ensure that such storage and processing is subject to appropriate levels of protection of your personal information.
ArboStar complies with Children’s Online Privacy Protection Act, and we do not collect any information from anyone under 13 years of age. Our site and the service are all directed to people who are at least 13 years old or older. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately.
Retention of Personal Information
Personal information is kept in active files or systems only as long as needed to meet the purposes for which it was collected or as required by contractual agreement, by law or regulation, or, where applicable for the appropriate statute of limitations period. Records will be periodically reviewed and archived or properly disposed of according to the company’s record retention policy.
Links to Non-ArboStar Sites
Our website may contain links to other web sites. ArboStar takes no responsibility for the product, services, privacy policies or contents of those other websites. We encourage you to be aware when you are leaving our site and to read the privacy policies of each web site you visit.
Changes to this policy