About This Page
ArboStar provides business management software to tree care companies, and sends SMS text messages on those companies' behalf to their customers, about work those customers have requested.
End users opt in to SMS text messages by submitting a service request or estimate request form on the website of the tree care company they are hiring, or by giving their mobile number in person during a site visit. Messages are sent by ArboStar on behalf of that company. This page reproduces the consent language used in both cases, so that it is publicly verifiable.
Online Consent Form
The form below is a non-functional example, shown for reference only. It reproduces the consent checkbox and disclosure language used on the service request and estimate request forms of tree care companies using the ArboStar platform, where ArboStar is the sender of the resulting messages. The SMS consent checkbox is a separate, dedicated checkbox, unchecked by default, and is never combined with acceptance of terms and conditions.
Example only — this form does not submit
Note that SMS consent and terms acceptance are two separate checkboxes. The SMS checkbox is optional and unchecked by default. Declining it does not prevent the form from being submitted and does not affect the service the customer receives.
In-Person Consent Form
When a customer provides a mobile number during a face-to-face site visit, the same disclosures are presented on a paper consent form. The customer signs the form to confirm consent, and the crew records the consent in the ArboStar platform.
The paper form carries language identical to the online checkbox:
I agree to receive SMS text messages from ArboStar about my estimate, invoice, and scheduled service. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
Program Details
Program description. Transactional messages about estimates, appointment confirmations, crew arrival and scheduling updates, and invoices, relating to work the customer has requested. This is not a marketing program.
Message frequency. Message frequency varies, based on the customer's service activity.
Cost. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.
Opting out. Reply STOP to any message to opt out at any time. A single confirmation message is sent, after which no further messages are delivered unless the customer opts in again.
Help. Reply HELP to any message, email support@arbostar.com, or call 1.833.272.6267.
Privacy. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. See the SMS/Text Messaging section of our Privacy Policy and the SMS/Text Messaging Program section of our Terms and Conditions.
