How Canopy Service Partners runs its tree care companies on one system

Canopy brings local tree care companies into one family and lets each keep its own name and its own customers. Its companies work in ten states, from California to Massachusetts, and its head office is in Chicago.

Before ArboStar, most of its 19 companies ran on Aspire, three on ArborGold and one on QuickBooks. One of the Aspire companies had earlier moved there from SingleOps, so its records had already been through one migration. Two companies, American Arborists and Marquis Tree Service, were already on ArboStar. Each company ran its own instance with its own data and its own reports, so head office had no single set of records for the group.

Canopy wanted every company on the same platform, so that it could manage the whole group from one place. It spent a year on an open selection process and looked at the platforms built for multi-location tree care companies.

Canopy's leadership and its partner companies sat through a full ArboStar demo together, then came back for separate sessions with finance, marketing, HR and the plant health care team. Each checked its own workflows. The final review turned on one question: how head office would see and manage many locations inside the same system. Canopy chose ArboStar in March 2025, and the partnership was agreed the following month.

Work started in early April 2025 with a 30-day plan: a dedicated ArboStar implementation team, three weeks of training per cohort, and one master template for the group, set up once and then copied and adjusted for each company. The plan standardized service lines across the companies, so that group reports would compare like with like.

Data collection and preparation for the migration started a week before the first training session. The first cohort, seven companies on the West Coast, had its setup training on 14 April, with daily check-ins after it. Their historical records came across from Aspire in repeated test passes, checked for invoice IDs, statuses, job photos and PDFs, and were loaded by the start of May. The first cohort went live on 12 May 2025, four weeks after that first session. The second cohort, companies in the Northeast and Southeast, started the following week, on 19 May, with a dedicated support team on extended hours through the go-live weeks.

ArboStar has also built custom features for Canopy so that its teams can work the way they already do, rather than change their habits to fit the software.

Head office now reports across its offices from one system. The group looks at the same numbers, defined the same way, while each company keeps its own customers and its own schedule.

In March 2026 head office connected its own reporting tools to ArboStar data.

In August 2025 Canopy took a reference call from another tree care company weighing the same decision.

By early October 2025 Canopy's new chief executive had finished a cross-country tour of every branch and seen ArboStar live in the field. Introducing him to ArboStar, Canopy's senior vice president of operations wrote of “how critical ArboStar is to operations and the future growth of our business”.