Careers in ArboStar

Responsibilities

• Work with engineering team to develop and deploy features to the new web app.
• Rotating through, and learning the technology stacks that drive ArboStar.
• Join the iOS, Android, or Web team to focus your learnings on a particular platform.

Qualifications

• BS, MS or Ph.D in computer science program or 3 years industry experience
• Ability to work at a fast pace with a drive to quickly deliver value to our customers
• Proficiency in iOS, Android, Javascript/React
• Ability and willingness to learn our other platforms ( iOS, Android, and Javascript/React)
• Ability to bring your latest and greatest learning and tell us why we should use them tomorrow in ArboStar

The Role

As an Account Manager, you'll be responsible for driving sales into existing Mid-Market and Enterprsie defined accounts. Your accounts will all have strategic importance to the growth of the region. You will work with teams across ArboStar to manage all aspects of the sales process including business development, lead management, qualification, evaluation and closing. This role is quota carrying mission based, and an integral to our success.

Responsibilities

• Define and execute plans for your accounts, and then exceed sales goals through stakeholder mapping, prospecting, qualifying and closing opportunities
• Develop and manage a sales pipeline, by assessing and moving many activities simultaneously
• Use resources effectively, including Pre-Sales, Support, Project Manager and Product Managers to meet your sales goals
• Provide regular reporting of pipeline and forecasting
• Participate in team-building and company-growth activities inlcuding strategy setting, sales training, marketing efforts and customer care
• Travel to customer sites in Ontario, as well as travel to clients across Canada as well as some US sites

Qualifications

• University or College degree in a related field
• At least 3 years experience of selling a technical software product
• Client focused, strong communicator, fluent in English
• Able to take initiative and seek out sales opportunities
• Highly driven individual with an executive focus, a strong sense of urgency and a belief in the Arbostar mission. Able to go beyond relationship management
• Experience of SaaS is a must, experience of customer support, CRM or ERP is preferred
• Highly responsive, highly effective multi-tasker
• Able to effectively sell a creative idea and a technical product
• Energetic, motivated, positive attitude

Responsibilities

• Be the first point of contact with ArboStar customers.
• Prompt attention to detail and resolve issues with limited information.
• Eloquently troubleshoot customers issues and provide assistance to a broad base of customers.
• Recommend improvements to customers current workflows and provide relevant knowledge of how the software works.
• Quickly identify and escalate technically complex tickets to our Engineering team.
• Own the resolution process for all customer related issues.
• Successfully close 40-50 chats each day.

Responsibilities

• Minimum 1 year of Tech support experience strongly preferred.
• In-depth understanding of iOS and Android devices.
• Excellent Verbal and Written Communication Skills.
• Experience in full-time customer support, account management, or sales.
• Experience in developing relationships with new customers.
• Professional attitude when interacting with others.